More Parents FAQs
How long is the Family Pass good for?
You can use the Family Pass from the time you receive it until its expiration on October 31st.
How do I replace my lost or stolen Family Pass?
Inquiries about replacing lost or stolen Family Passes should be directed to the Cultural Liaison at your child’s early childhood program. Depending on the time of the year, replacements requests may be submitted on your behalf by your Cultural Liaison during one of Cool Culture’s Family Pass Registration periods. In the meantime, the Cultural Liaison may give you a Loaner Pass until you receive your new customized Family Pass.
Where can I find out more about cultural institutions, events and activities?
Check out Cool Culture’s resources, Family Time newsletter, e-Family Time, Cool Culture Connect, and participating cultural institution pages for ideas and information.
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How to Use Your Family Pass
Parents, check out the Starter Kit to learn exactly how to use your Cool Culture Family Pass!
Family Time!
Events, exhibits, families and more! Read it in English or Spanish.
New to Cool Culture?
Check out Parent FAQ's to learn more about Cool Culture, Family Passes, & eligibility!
